Term and Conditions

Last Updated: [Insert Date]

1. Website Use and Intellectual Property

1.1 License to Use

We grant you limited license to access and make personal use of this website for purchasing running shoes and related athletic gear. This license does not include any commercial use of this site or its contents.

1.2 Intellectual Property Rights

All content on this website, including text, graphics, logos, button icons, images, product designs, and software, is the property of On Running Store or its content suppliers and protected by international copyright laws.

The “On Running Store” name and logo are trademarks of our company. You may not use our trademarks without our express written permission.

2. Product Information

2.1 Product Descriptions

We take care to accurately describe our Swiss-engineered running shoes and performance gear. However, we do not warrant that product descriptions or other content are completely accurate, complete, reliable, current, or error-free.

Product colors may appear slightly different due to monitor display variations.

2.2 Product Availability

All orders are subject to product availability. If an item becomes unavailable after you place your order, we will notify you and either cancel that item from your order or discuss alternative options.

3. Orders and Payments

3.1 Order Process

Placing an order on our website constitutes an offer to purchase which we may accept by processing your payment and shipping the product.

3.2 Pricing

All prices are shown in US Dollars (USD) and exclude applicable taxes and shipping fees unless otherwise stated.

We reserve the right to change prices at any time without notice, but price changes will not affect orders already accepted.

3.3 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

You represent that you have the legal right to use any payment method you provide.

3.4 Order Confirmation

After placing an order, you will receive an order confirmation email. This does not constitute acceptance of your order, only confirmation that we have received it.

4. Shipping and Delivery

4.1 Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays).

4.2 Shipping Methods

We offer two shipping options:

• Standard Shipping: Via DHL or FedEx ($12.95 flat rate) – Delivery in 10-15 business days after shipment
• Free Shipping: Via EMS for orders over $50 – Delivery in 15-25 business days after shipment

4.3 Shipping Locations

We ship worldwide except to certain Asian regions and remote areas. Delivery times may vary based on destination and customs processing.

You are responsible for any customs duties, taxes, or fees imposed by your country.

4.4 Delivery Issues

If your package appears lost or damaged in transit, please contact us immediately at [email protected]. We recommend using trackable shipping for returns.

5. Returns and Refunds

5.1 Return Policy

We offer a 15-day return window from the date you receive your order. To be eligible for return:

• Items must be unused and in original condition with all tags attached
• Original packaging must be intact
• Proof of purchase is required

5.2 Non-Returnable Items

The following items cannot be returned unless defective:

• Running socks
• Items marked as final sale
• Personalized or customized products

5.3 Return Process

To initiate a return:

1. Contact us within 15 days at [email protected] with subject “Return/Exchange Request – Order #[Your Order Number]”
2. Include product details and reason for return
3. Wait for approval and return instructions (within 2 business days)
4. Package items securely in original packaging
5. Ship to: On Running Store Returns, 389 Jones Street, Dallas, TX 75212, United States

5.4 Refunds

Once we receive and inspect your return:

• Refunds processed within 5-7 business days
• Issued to original payment method
• Original shipping fees are non-refundable unless return is due to our error

5.5 International Returns

Customers outside the US:

• Are responsible for return shipping costs and any customs fees
• Should mark package as “Returned Goods” to avoid additional charges
• Will receive refunds in USD (subject to exchange rate fluctuations)

6. User Responsibilities

6.1 Account Security

If you create an account, you are responsible for maintaining the confidentiality of your account and password.

6.2 Accurate Information

You must provide accurate, current, and complete information during the ordering process.

6.3 Prohibited Uses

You may not use our website:

• For any unlawful purpose
• To submit false or misleading information
• To upload viruses or malicious code
• To collect information about others without consent

7. Limitation of Liability

On Running Store shall not be liable for any indirect, incidental, special, consequential or punitive damages resulting from:

• Your use of or inability to use the service
• Any unauthorized access to or use of our servers
• Any interruption or cessation of transmission to or from our service
• Any bugs, viruses, or similar that may be transmitted through our service

Our total liability for any claim related to these terms or your use of the website shall not exceed the amount you paid us in the 12 months preceding the claim.

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict of law provisions.

9. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after changes constitutes acceptance.

10. Contact Information

For questions about these Terms, please contact us:

On Running Store
389 Jones Street
Dallas, TX 75212
United States
Email: [email protected]