At On Running Store, we understand that when you’re ready to upgrade your running gear, you want it to arrive as swiftly as your personal best times. That’s why we’ve streamlined our delivery process to get your performance-enhancing footwear and apparel to your doorstep with Swiss precision.

Global Reach, Local Care: While we’re headquartered in Dallas, our passion for running knows no borders. We ship worldwide (excluding select remote areas in Asia and other locations) to ensure runners everywhere can experience our movement-optimized designs.

Your Shipping Options

Standard Shipping (10-15 business days after dispatch)

For runners who want their gear at a steady pace, our standard shipping via DHL or FedEx delivers reliable service with tracking for just $12.95. Perfect when you’re planning ahead for your next training cycle.

Free Shipping (15-25 business days after dispatch)

For orders over $50, we offer complimentary shipping via EMS. While slightly more leisurely than our standard option, it’s ideal for those stocking up on seasonal essentials or combining multiple items from our technical apparel and footwear collections.

From Our Warehouse to Your Run

Every order begins its journey with our 1-2 day processing period, where our team of running enthusiasts carefully prepares your gear:

  • Performance footwear (road running shoes, trail runners, or lifestyle sneakers) is inspected for quality
  • Technical apparel and headwear is packaged with care
  • Running socks and accessories are securely included

Once dispatched, you’ll receive tracking information so you can follow your gear’s journey as closely as you track your running metrics.

International Considerations

For our global community of runners, please note:

  • Delivery times may vary slightly based on customs processing in your country
  • All applicable duties and taxes will be calculated at checkout for complete transparency
  • We currently cannot ship to select remote areas (contact us if you’re unsure about your location)

Satisfaction Guaranteed: If your gear doesn’t meet your expectations, we offer returns within 15 days of receipt. Because we believe every runner deserves equipment that performs as hard as they do.

Questions about delivery? Our customer service team—fellow runners who understand your needs—are ready to help at [email protected].

Now that you know how we deliver, why not explore our performance-driven collections? Your next personal best starts with the right gear.